Return Policy

For reasons of health protection or hygiene, the ordered goods are not suitable for return if their seal has been removed after delivery or damaged in any other way. An initial right of return expires as soon as the seal (of the first goods) is removed or damaged in any other way. This may include medicines, medical devices or cosmetics, provided that these goods are delivered with a seal and the seal is removed after delivery.

Return and sample cancellation form for the purchase contract

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.
To exercise your right of withdrawal, you must
Green Healthcare GmbH
Leopold Ungar 2nd Place
1190 Vienna
Phone: +43 699 147 33 642

by means of a clear statement (e.g. a letter sent by post or email) of your decision to withdraw from this contract. You can use the model withdrawal form for this purpose, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you cancel this contract, we will refund all payments that we have received from you, including delivery costs, promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract.

For this repayment, we will use the same means of payment or transfer the money to an account specified by you, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.